Frequently Asked Questions (FAQ)
How can I place an order?
Browse our store, add items to your cart, and proceed to checkout.
What payment methods do you accept?
We accept major debit/credit cards, UPI, net banking, and digital wallets. Payments are securely processed via Shopify.
Can I modify or cancel my order?
Orders can only be changed or canceled before shipping. Please contact us quickly at care@eklyss.com.
Do you offer nationwide delivery?
Yes, we ship across India. Delivery usually takes 3–7 business days depending on location.
What is your return policy?
Products can be returned within 7 days of delivery if unused, unopened, and in original packaging.
Are Eklyss products cruelty-free?
Yes, all our products are cruelty-free and dermatologically tested.
How can I contact customer support?
You can email us at care@eklyss.com or use the contact form on our website.
Is my personal information safe?
Yes, we use Shopify’s secure platform to protect your data. Read our Privacy Policy for details.
